Service Fee Schedule
|Connection Fee||If connection is not required within 24 hours, OC Energy does not charge a connection fee. We commit to connecting new customers within 48 hours of receipt of new customer connection agreements.||$0|
|Account Establishment Fee||Many retailers will charge a one off fee for the establishment of your account on their internal system. OC Energy does not charge account establishment fees.||$0|
|Request for Historical Billing Fee||Unlike a lot of other retailers, OC Energy does not charge for customer requests for historical billing information.||$0|
|Card Payment Fee||While many retailers will charge a one off card payment fee for customers who pay by card, OC Energy does not charge for this service.||$0|
|Rapid Connection Fee||This charge is applicable to customers who require electricity connection to their property faster than the standard 48 hours. This charge will appear on your first bill.||$50|
|Customer Requested Additional Meter Read||If you request an unscheduled meter read for whatever reason, there will be an additional call out charge.||$20|
|Disconnection||Upon receiving a disconnection form, a customer’s account is closed and the disconnection fee is charged to the final bill. The fee covers the final meter reading, closing of the account and when required the disconnection of supply.||$20 - 30|
|Residential Energisation Fee||
This fee is only applicable to brand new properties where there has been no previous history of electricity supply. This fee is charged on your first invoice and is applied for a standard meter set up (which may include the physical connection of supply).
|Commercial Energisation Fee||
This fee is only applicable to brand new properties where there has been no previous history of electricity supply. This fee is charged on your first invoice and is applied for a standard meter setup (which may include the physical connection of supply).
|New Meter Connection Fees||This fee can be charged by the electricity industry to the first occupant or owner of a new property. It covers costs associated with connecting power from the street address to the apartment or tenancy. In some instances, tenants may be able to recoup this cost from their landlord. Please refer to the lease agreement and residential tenancies act. This fee is not always charged and the amount charged depends on the distributor supply zone in which the property is located.|