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Complaints Procedure

Sometimes things go wrong, but that’s why the OC Energy team is here to help. If there is an issue we want you to let us know straight away, so that we can try and solve your concerns as quickly as possible, and continually improve our services.

For more information about our complaints procedures Download our Complaints Handling Policy.

You can also contact the Energy Ombudsman in your state at any time for independent advice and assistance

So how do I make a complaint?

1. Call us – You can call our Australian call centre and speak to one of our friendly team members on 1300 49 40 80

2. Email us – Email our complaints team at complaints@ocenergy.com.au

3. Write to us – Send a letter to our PO Box 7285, Melbourne VIC 3004

Concern still not resolved?

We really hope that we can resolve your problem by this stage, but if you are still not happy you can contact the energy and water Ombudsman in New South Wales and Queensland.

Energy & Water Ombudsman New South Wales

By Post: Reply Paid 86550, Sydney South NSW 1234

Free call: 1800 246 545

Free fax: 1800 812 291

Interpreter: 131 450 - For help using an interpreter visit TIS

NRS: 133 677 - For help using this service visit NRS

Email: complaints@ewon.com.au

Energy & Water Ombudsman Queensland

By Post: PO Box 3640 South Brisbane BC Qld 4010

Free call: 1800 662 837

Fax: (07) 3087 9477

Translation services: 131 450 - For help using an interpreter visit TIS

National Relay Service: 133 677 - For help using this service visit NRS

Email: complaints@ewoq.com.au or info@ewoq.com.au